Frequently Asked Questions
Everything you need to know about your next favorite outfit.
When will my order ship?
We process and ship orders Monday through Friday. Most orders are dispatched within 2-4 business days, though processing may take longer during high-volume collection launches.
What is your return policy?
We accept returns for store credit or exchange within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How do I know what size to order?
Since many of our pieces feature a unique, oversized fit, we recommend checking the specific measurements listed on each product page. Our 'Sizing Guide' provides a general overview of LALA fit standards.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping rates and delivery timeframes are calculated at checkout based on your specific location and local customs regulations.
Can I change or cancel my order after it's placed?
Because we aim to get your items to you as quickly as possible, we have a very narrow window for changes. Please email our support team immediately, and we will do our best to assist before the order is processed.
How should I care for my LALA pieces?
To keep your items looking vibrant, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always refer to the specific care label inside your garment for detailed instructions.